Having decided on the KPIs that you are going to measure, have you decided how they will be monitored?

Lots of businesses collect measurements, considerably fewer actually use those measurements effectively. When monitoring KPIs it is important to have enough time to evaluate them properly. Do the figures meet or exceed our expectations? Are they showing a trend? Is the trend improving or worsening? Who is responsible for monitoring and analysing the figures?

These are just a few of the questions on monitoring that we at Key Elements UK Ltd would be asking you after we had finished any problem solving or process work within your business.