Now that you have the data required to monitor the process or problem that you are reviewing, you need to do something with it.

While this element is about managing the data, it also ties into the pages within our 'problems' and 'processes' sections. It is advisable to discuss any findings with the team who developed the process or resolved the problem, before you make a management decision to implement further change.

Surprisingly enough, a lot of managers have not yet discovered the importance of using their staff effectively by empowering them to develop procedures rather than imposing the manager's own individual thoughts. This is covered in the 'people' section.